سياسة المنتجات المحظورة

Last updated: 08 August, 2024.

The following products are prohibited on Fruugo and cannot be sold under any circumstances. Fruugo takes a zero tolerance approach to the sale or advertisement of prohibited products. All Fruugo retailers must not advertise or sell the following products or product categories. If any retailer on Fruugo fails to abide by this policy, disciplinary action may be taken against the retailers account including the immediate termination of the account. 

Fruugo reserves the right to amend this policy at any point and reserves sole discretion to make the judgments on whether an individual product listing is appropriate.

Fruugo has a Notice and Take Down procedure in place and Government or Regulatory bodies who have concerns in respect to a particular product are encouraged to notify us via the Third Party Legal Complaints Policy

  1. Adult Material 

    1. Pornography 

    2. Adult products including sex toys or fetish products

    3. Unregulated or unconventional condoms (including but not limited to spike, studded or dotted condoms)

    4. Products containing content or media of an explicit nature including clothing, books,  paintings, games, or articles

    5. Products being advertised using images or media of a sexual or explicit nature

    6. Personal enhancement creams or sprays

    7. Products that offer sexual benefits

  2. Animals and Wildlife

    1.  Animal or wildlife products which contain endangered or protected items, including animal fur and ivory 

    2. Products made from or  containing real animal fur, including but not limited mink, rabbit or fox fur 

    3. Taxidermy or mounted specimens, including animal bones, skulls, real fur rugs, insect specimens. 

    4. Live animals, including insects and reptiles

    5. Animal eggs

    6. Hunting or animal traps, including snares or any other device that will harm an animal when it is caught 

    7. Glue traps used to capture rodents

    8. Marimo Moss Balls 

    9. Electric shock collars used on any animals, including dogs

    10. Pinch and prong, choke collars, spike collars, or any other type of collar which will harm an animal

    11. Invasive plants, seeds and weeds

    12. Any items made from human remains or parts of the human body (including but not limited to, bones, blood or sperm). Items made from human hair (e.g. wigs) are permitted. 

    13. Unregistered or prohibited pesticides and herbicides 

    14. Products promoting or supporting animal abuse or cruelty, or illegal activity such as the poaching of animals

    15. Cattle prods

    16. Any equipment or device using in the slaughtering process of an animal

    17. Tail docking tools

  3. Artefacts/Cultural Property

    1. Artefacts including Native American crafts, cave formations, & grave-related items 

    2. Fine arts, including artist signed paintings. All reproductions must be licensed.

  4. Currency 

    1. Prop currency which could be used as genuine currency 

    2. Coins Replicas or collectibles must clearly be marked with the words “REPLICA” or “REPRODUCTION”. 

    3. Currency maker machines

    4. Credit and debit cards

    5. Crypto-currency 

  1. Drugs and Drug Paraphernalia

    1. Any drug or drug-like substance used for medicinal or recreational use, including narcotics and controlled substances. 

    2. All drug paraphernalia 

    3. Cannabinoid products which exceed the legal limit of THC or CBD in the country that you are shipping the product to.

    4. Products which claim to provide a legal high 

    5. Materials used for the packaging of illicit drugs or substances

  2. Food and Drink 

    1. Alcohol or products containing alcohol including wine, beer and spirits

    2. Expired products or products with a short shelf life that will expire before they arrive with the customer

    3. Products labelled as “not for individual sale” or “not intended for resale”

  3. Hazardous Substances

    1. Dangerous acids, or products containing a dangerous acid, such as sulphuric acid, hydrochloric acid, hydrofluoric acid and nitric acid

    2. Any product containing cyanide 

    3. Any product containing asbestos

    4. Flammable items or substances

    5. Explosives, including fireworks, sparklers and grenades.

    6. Toxic substances such as poisons and Freon

    7. Biocides

    8. Radioactive material

    9. Hazardous gazes including corrosive, flammable, and toxic gases

    10. O-zone depleting substances 

    11. Bacteria cultures or other products containing E-Coli 

  4. Guns, Firearms, Knives, Weapons & self Defence Tools

    1. Guns and firearms, including parts of or parts for a firearm

    2. Ammunition for a firearm

    3. Airsoft, BB Guns or paintball guns

    4. All knives and daggers which are classified as a weapon including, but not limited to, the following examples- 

      1. Balisong or Buttery Knives – A knife with a blade hidden inside the handle that splits in the middle to reveal the blade. 

      2. Knives disguised as or hidden inside everyday objects.

      3. Flick knives, switchblades and automatic knives which open when a button or something on the knife is pressed. 

      4. Gravity knives which open by gravity. 

      5. Stealth knives – A Knife not made from metal (and not made for use at home, for food or as a toy). 

      6. Zombie knives – A knife with a cutting, serrated edge, and images/words to suggest it is used for violence. 

      7. Spiral knives – A knife with one or more cutting edge that forms a helix and comes to a point.  

    5. All legal knives, including cutlery, which do not comply with the legal minimum age of purchase in the country you are selling to, and are not shipped using an age-verified courier. (Please see Annex 1 for more information)

    6. Knuckledusters and fighting tools

    7. Hand or foot claws 

    8. Crossbows, archery and hunting bows and slingshots

    9. Swords and sword-sticks

    10. Blowpipes or blow guns 

    11. Truncheons and batons

    12. Kubotans 

    13. Death stars or throwing stars

    14. Kusari-gama 

    15. Kyoketsu-shoge

    16. Kusari or manrikigusari

    17. Gaming replica knives

    18. Self-defence tools or sets

    19. Survival knives or kits

    20. Tasers and stun guns             

    21. Pepper Spray 

    22. Axes & Spears

    23. Daggers

    24. Imitation or look-a-like firearms, including collectibles or display items

    25. Imitation or look-a-like knives or weapons with a bladed edge or sharp point

  5. Medicines and Medical Devices

    1. All human medicines which require a prescription or qualifications to be sold

    2. All medical devices which have not been registered with a medicines regulatory authority (e.g. MHRA)

    3. Medical devices which require an authorised prescription in the country that you are shipping the product to.

    4. Veterinary medicines which require a prescription or qualifications to be sold. Only ASM-GSL Status Veterinary Medicines may be sold on Fruugo

    5. Vaccinations – both Human and animal vaccines

    6. Non-prescription medicines or any product which makes any claim for a medical or health benefit which is unsubstantiated or that there is no medical evidence to support the alleged benefit. Examples include personal enhancement pills or creams, weightless products or supplements, wart reams, mole removers, herbal remedies, and magnetic bracelets that offer false or misleading health benefits or medical solutions.

    7. Steroids or other body-building substances

    8. Contact lenses and glasses which require a prescription, including coloured contact lenses

    9. DNA Tests or Ancestry research

    10. Hearing aids

  6. Offensive Material

    1. Any products or material that may cause offence to someone because of their religious beliefs, race, gender or sexual orientation 

    2. Radically offensive material

    3. Nazi memorabilia and products bearing or resembling a swastika 

    4. Any product or material that promotes terrorism, hate, crime, violence, abuse, exploitation, suicide, child pornography or gambling 

    5. Law enforcement or police-related items including government issued uniforms, badges, hats, or accessories, or replicas of these items 

    6. Any political memorabilia, including religiously sensitive material such as Muhammed pictures, that may cause offence or distress

    7. Items encouraging illegal activity, such as a book describing how to create methamphetamine

  7. Unsafe Products

    1. Any product that has been subject to a product safety alert or product recall by the manufacturer, government regulator, or the SafetyGate Database

    2. Baby or children’s products deemed unsafe or pose a risk, including but not limited to crib bumpers, crib tents, self-feeding devices, swaddle blankets. 

    3. Chinese Sky Lanterns or Chinese wishing lanterns 

    4. Laser pointers over 1mW

    5. Products that legally require a CE mark, and do not have one or have a unlawfully obtained  or unauthentic CE mark 

    6. Catalytic Converts & Test Pipes

    7. Magnetic toys

    8. Water beads targeted towards children

  8. Radios and Electronics

    1. Baofeng Radios

    2. CB Radios (Switzerland Only)

    3. Electronic surveillance equipment, including wiretapping devices and telephone bugging devices 

    4. TV De-scramblers

    5. Radar Scanners

    6. Traffic signal control devices 

    7. Signal jammers, blockers and detectors (affecting cellular, GPS or Wi-Fi signals)

    8. Spy camera or microphones hidden as an everyday object that has the ability to transmit audio or video without being detected

    9. Spyware, malware or hacking device

    10. Unlicensed software, including software that requires a license which has been used or duplicated 

    11. Software unlocking keys

    12. Bank card readers (or skimmers) 

  9. Tattoo Products 

    1. Tattoo Inks 

    2. Anaesthetic or numbing creams 

    3. Tattoo or laser removal devices 

  10. Tobacco and E-Cigarettes

    1. Cigarettes

    2. E-cigarettes

    3. Cigars

    4. Pipe tobacco 

    5. Lighters

    6. E-liquid

    7. Disposable vapes

    8. Chewing tobacco 

    9. Nicotine Products including but not limited to gums, patches and sprays

    10. Products used for the processing or production of tobacco

  1. Car Parts

    1. Seatbelt silencers

    2. Products promoting illegal activity including but not limited to license plate covers

    3. Vehicle seat belts, including seat belt extenders

    4. Solvent traps or fuel filters

    5. Vehicle airbags

    6. Window tint that exceeds the maximum legal limit in the countries you are shipping to

  2. Other  

    1. Used or second-hand products, including refurbished or repaired goods 

    2. Tickets, including event tickets, lottery tickets, train tickets, bus tickets, or concert tickets

    3. Store value loads, including gift or pre-paid cards, gift vouchers, and manufacturers’ coupons 

    4. Stock and other securities

    5. Real estate 

    6. Mystery boxes 

    7. Custom-made and personalised products 

    8. Counterfeit products

    9. Certification and identification, including passports, I.D. cards, birth certifications and death certificates

    10. Digital download codes for software, programmes or games

    11. Products described as additional shipping fees for a customer to purchase after their order has been completed

    12. Stolen property 

    13. Any product which refers to another website, a marketplace, or any payment provider